How Onlookers are helping to keep you safe through COVID-19

We take the safety of all our patients and staff very seriously and have put lots of new measures in place to help reduce the chances of anyone contracting COVID-19 whilst visiting us. Here is a guide to the things we are doing:

Limiting numbers

We are carefully limiting the number of people in the practice at any one time by ensuring appointments are booked for all services, this includes spectacle collections and repairs.  

At your appointment time we will ask you to wait in your car, where possible, and we will come and collect you when it’s safe for you to come into the building. We’ll ask you to wear a mask for the duration of your time with us.

We’ve imposed a locked door policy

We’re keeping the door locked to minimise the chances of anyone attending without an appointment.

When you enter the building we’ll ask you to sanitise your hands and your temperature will be taken.

We are prioritising seeing those who are most in need of eyecare, so when you call us you may be asked some questions about your reason for booking an appointment.

We have reduced the number of eye tests we do each day to allow more time for cleaning and sanitising equipment between each patient.

Things are a little different

Things inside the practice will look a little different from what you may be used to. Our staff are now in personal protective equipment including eye protection and gloves, there are Perspex screens around our desks to create a safe area, there are hand sanitising stations conveniently located through out the practice and we have also invested heavily in new sight testing equipment to allow the optometrist to maintain social distancing as much as possible in the test room. 

A thorough sanitising policy in place

If you are choosing glasses please be assured that we continue to protect you by having all our frames sanitised in a UVC steriliser after use and we also clean down all desks and chairs between each patient. 

Our space allows social distancing.

We are very fortunate to have a very spacious practice, which when combined with our limited admissions policy, means you should be able to move around easily without worrying about other patients coming within two metres of you.

However we would like to remind everyone to keep their distance at all times.